... Ollie Ollewagen I wrote you a Hello Peter review. Op 2021-01-14 het die wifi afgegaan 3 keer. ... Connect your home with Mweb on the Openserve Fibre Network. Choose an MWEB hosting package. To get your comments published, make sure it is civil and adds value to the discussion. Installation will be free for the first 8 metres of trenching from the nearest fibre point. Can a functional person call me at [protected] URGENTLY, Ive had 3 technicians at my home an today I have given the full story to 4 different agents all of whom said I must hold on and xfered me in line. If more than 8 metres of trenching is required, Openserve charges R182.40 per extra metre. I called MWEB 27 November about a break in my fibre line that needed repair, I work from home. Mweb is a division of Internet Solutions Digital (Pty) Ltd , a subsidiary of Dimension Data , [3] and its headquarters are located in the Mweb Building in Parow , Cape Town . My Mweb account number is: [protected] Please stop closing my queries. I have never come a cross a company so useless and difficult to get hold of but suppose they are going the same way as all south African government run departments they just do not care. Subject: Re: Ticket MWB15838978 - Re: Documentation requested MWEB announced that it has slashed the prices of its Openserve uncapped fibre products. Today, 20 January, it has still not been connected, although I have been billed monthly for service. When you try to get hold of them it is impossible. I legally have a 3 month "cooling off" period and am considering using this. About Fibre? On the third call I made a few working days after call#2 was made, I needed to re-explain the issue, which was very unprofessional, and I offered to send in images of the damages as proof. I have been waiting since the 2nd of December for my fibre line. But nothing. How difficult can it be to amend the cell number and delivery address. I Two technicians were sent to my home from VUMATEL to check and locate break. Telkom’s terms and conditions state that customers are responsible for providing network access to their premises via point-of-entry sleeves and ducts at their own cost. Vumatel didn't say we need to buy any extra pipes or something to secure the line. Stay away from both of these companies. My account number is 982996. # ConnectHome # ConnectedLife # OpenserveConnect See More. MWEB. Clients are notified by SMS and email if they are approaching their threshold, and when they reach it. You can find contact details for MWEB.co.za above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … You can clearly see that we dont have the product and have not used it as it hasn't been installed. I want this money back or I will be forced to take legal action. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. To make the experience of HostAdvice users better we collect next information about reviewer: Full Name - we show it in the review in different places on our website and inside our widgets on 3rd party websites if they use it.. Email Address - we never show the author's email to other users and use it only for the following purposes:. ... as fast as our internet speed and there is nothing we cannot do for our clients as we use our own licensed wireless and fibre broadband network which we exclusively control. We had our fibre line installed at our house a couple of weeks ago. We’ll help you choose the right product. HelloPeter’s Best Internet Service Provider. I then spoke to someone called - Ahmad Hansia from -Britelink at the email address - [protected]@britelink.co.za - and forwarded him the thread I sent to Majdee from Mweb, which included the images and timestamps. Please explain. All rights reserved. I moved to MWeb fubre around 3 months ago. Fibre FAQ's. Please provide me with an escalation email address. Their marketing department was full of promises, none true! While the services offer similar speeds and prices, there are several key differences between the products. One would think in 2020 Mweb would have a data number so that persons calling can use their home wifi. My mail server locks out because MWEB decide to lock all persons out who still have the old seven digit password, no warning, no email. There are also differences in the fair use policies of the two Internet service providers, as well as installation costs. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. Service provider with no respect for its customers. MWEB. Oliver Marais, We moved. A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. I would like all recording as per conversations for communication. When I downloads the AVG Internet Security (from Mweb's webpage) I, m told that I have only the "trial" and that it a normal agent should not have done that, a normal agent would send a new box as per contractual agreement I am a current Mwb user, my current package of 100m upload and 100m download, i do not recieve coverage in my home, firstly i was advised to purchase my own router, then an extender, after 2 hourss and once again being advised to upgrade and so I did, in that vumatel would move my box, and also I would receive a different router to accommodate the new package. Home-Connect is brought to you by CipherWave. Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light impulses to carry data. Written by: Robert | 23 Jan 2021, 18:51 A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. My Acc # - [protected]. i have called mweb 8times and spend 200 rand just too be hunged up and failed call back It’s really easy. We will be changing our service provider. No or bad communications, no skilled staff on their call desk. 2 days later no response. I had to tie the broken line to a burglar bar to stop flapping in the wind in front of my front door ‘Fibre’ is the actual technology. There was an outage with mweb in our area friday the 2nd of october in linmeyer. This has been a terrible experience with Mweb and I would like everyone to know about this. Then this Mweb Fibre deal is right for you! Get blocked because cannot speak to anyone because they are sending OTP to old cell phone number. Groete Gilbert signed me up for an additional two year contract (without my consent or knowledge) when all I did was change my package option. [protected]. CHRIS We have contacted the telephone numbers supplied by you to no avail. Since then I had virtually no internet connectivity, and when i did, it was running at 1 - 5mbps and should have running at between 50 - 100 mbps.. Therefore I decided to complete the "file a complaint" on Mweb Complaints. The location of my business was once upon a time a "residential premises", it has for the past several years become a "commercial premises" and therefore the address has changed. Uncapped fibre packages. Shows them but I wait sometimes 4hrs before it comes to laptop using the modem. [protected]. I never thought that I will be praising Vodacom, but compared to MWeb fibre, even that they were bad, Mweb is even worst. We have posted on Hello Peter as well. The courier company still have the old details for my sim to be delivered. I applied for a fibre line on the 2nd of December still waiting every time I call I speak to someone who has no idea what they doing and call me the next day to ask me exactly what I told them the day before. I need my sim card asap as I am working from home. Kashiefa Price. We still had to internet... On the 2nd of June 2020 I ordered the Mitchells Fibre and paid the R399 I received a voucher number as I wa... Good day I switched over to Fibre on the 28th February using Mweb as the ISP. Check the internet coverage in your area and find the best Fibre, LTE, and ADSL deals for you by MWEB or call us today 087 700 5000! MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. The timestamp shows I sent this email - 03.12.2020 and have still not gotten any feedback on this since. These thresholds vary depending on the product and can change. Our order with Mweb was placed before we even had the fibre installation done at our ho © 2004-2021 ComplaintsBoard.com. “Throttling does not apply during the first 14 days after signup and daily between midnight and 08:00,” said MWEB. With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. i have moved recently to mweb and took my hauwei Mitchell Plain fibre box with me.. i have received my activation notification from mweb 10 minutes after signing up and wifi information but i was not given a modem i need this too work for work. Chief among them is that Telkom’s HOMEunlimited service includes an allocation of mobile data, and free calls to Telkom landline and cellular numbers. At first I was told I already have a pending deal as per my address given which I couldn't understand as this was t Ek sukkel al van Junie 2020 met my fibre lyn. We are trying to contact Mweb vut cannot get through because they send an OTP to cell phone but want to change the cell phone number. after 5 calls yesterday and 3 calls today, being put through to every department, I still don't have internet due to vumatel upgrading my package, the call gets put down when I enquire on the service. The following day I called MWEB to follow up on this as this was logged with them and there is a record of who was assigned to my ticket I logged online. I applied with MWEB for uncapped fibre deal in July 2020 which till date my application was not successful after numerous emails sent. Can never get hold of them. As of October 1st you've taken R1300 A few working days later I made another call to follow up as I did not get feedback on the issue and complaints made on the recorded calls about what had happened, and no quote for a the fibre line to be installed. The table below summarises the monthly prices of MWEB and Telkom’s uncapped fibre services on Openserve. “Given how the thresholds vary and change, we prefer to not publish them, but rather discuss it with the customer at time of purchase,” said MWEB. Today my internet is down, I am informed that I will not be receiving my router as I am a current mweb user, that package is only for non mweb users. Your service sucks!!! November 26, 2020 at 9:21 PM ... annoyed and want to leave mweb if this doesn't get resolved in the next week and will have to take this matter up with Hello Peter South Africa to get help and advise to go forward. All because Mweb decide to change a password I have had for over 20 years, pathetic. Ek het 08:00 geskakel en met Michael gepraat hy dit aangesit 12:00 het dit weer afgegaan het toe met Laura McKenzie gepraat sy het dit weer aangesit, om 17:45 het ek weer geskakel en met Mpolela gepraat en sy het gese ons moet die broadband konneksie toets om te kyk of daar n fout op die lyn is en of die router foutief is. Then you call customer service and wait for like over 20 minutes to be helped, MWEB does not offer a call / toll free number so calling from a cell phone can get expensive. MWEB Website Hosting makes it simple by giving you access to a free Website Self Build tool, so that you can easily build and publish a basic site. Efforts to get help telephonically are a joke, the phone has rung for 45 minutes unanswered. Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre. If you want a website for your small business or personal blog, you will need a domain and a web hosting package. MWEB compares subscriber usage against a 30-day rolling threshold. Telkom is government owned & part of the problem; they keep charging customers who cant drop their contract unless they pay to cancel their contract.. We continue to pay and telkom/mweb doesnt give service. Ek will weet wat is die volgende stap, want ek kan nie so aangaan met sulke diens nie. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. My account number is [protected] Use this comments board to leave complaints and reviews about MWEB.co.za. MWEB is currently offering a special, charging R1,780 for installation. I do thank you for taking the time to read this and look forward to a response. Find affordable Fibre, LTE, and ADSL internet packages and more deals at MWEB, or call us today 087 700 5000! Get online with MWEB. MWEB order number X5978669. Would be nice if someone from mwed would do there jobs. Once the operator comes on line, she does not offer to call you back, all call costs are for the client. If i'm not getting positive feedback today I will complain about this poor service on external websites. I need to see a report with how I used 30GB last month as requested, because a consultant from Mweb confirmed I used 25gb which makes no sense if my contract is for 20GB. Mweb is an Internet Service Provider based in South Africa since 1997. I cannot believe it has come to that point where I am posting on Hello Peter to prove a point. I would like to report this to the Consumer council. Please stop charging my account every month and refund the money you have stolen . Very frustrating - calling customer care - holding on line for over 30 minutes no answer. Account number is [protected]. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. When I enter the activation code, they says it is wrong. On 9 December my MWeb was, supposedly, connected. I recently "upgraded" from 4MB uncapped ADSL to 10MB "uncapped" fibre on MWEB via Open Serve (Telkom). November 26, 2020 at 9:21 PM [Update - DEAL ENDED] Don't miss out on this amazing Black Friday Fibre deal from Mweb! when upgrading I was informed that vumatel will contact me and advise of the modem and also the range, after clicking on the upgrade, I now am informed there is nothing they can do as I am a mweb subscriber and therefore I do not qualify, however I still do not have any information from Mweb/Vumatel as to why I do not qualify? Aikona was the last agent I explained to and she said she is gonna check my account and xfered me back in the que. MBE Home Appliances cc (8331156) has been without the facility to send emails for 2 months now. MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. To: MWEB Password Team ; [protected]@mweb.com ; MWEB Technical Support agent told me she will send information to vumatel and it will take 24 to 48 hours for there response to mweb and will rely back too me Vir Aandag I spent alot of money making Mweb my ISP as they were a household name regardless of other ISPs having better offers, but this customer service is pathetic and I cannot ignore this. Get the perfect Fibre to your home today! Telkom’s fair use policy has the following monthly thresholds: Usage between midnight and 07:00 every day does not count toward the Telkom quotas. I require the urgent assistance of a senior person at Mweb as currently the people we dealing with are rather average. Which smartphone brand do you think has the best camera? The discounted prices will be available to both new and … Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address. This is daylight robbery. Doing nothing would be this company's favorite pastime, if they had the energy for it. Your call centers are so cued up and when you get someone that picks up they need to transfer you … i have given my information as follows Telkom's portal confirms the contract is for 20GB. Good day, I applied for a fibre line at mweb, On 29th November. Then this Mweb Fibre deal is right for you! A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. Regards Fibre to the Home (FTTH) is your gateway to experiencing super-fast speeds on the internet. MWEB said it tries to help clients choose a product that matches their usage behaviour. Want to be online? We are thoroughly disgusted with MWEB service. 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